You do not need to know the right problem first.
Tell DR what you are noticing, what you expected, and what keeps getting in the way. DR builds a transparent problem map before recommending a solution.
The DR problem-discovery sequence
Capture the symptom
What is happening, what was expected, and what keeps getting in the way?
Check the diagnosis
What does the user believe is wrong, and what evidence supports or challenges that belief?
Scan connected systems
Which people, tools, permissions, timing, money, inventory, handoffs, or outside conditions may contribute?
Build a transparent problem map
Show confirmed facts, likely causes, uncertainty, conflicts, knowledge gaps, and the next validation step.
Route the right help
Only after the problem is sufficiently understood does DR recommend or execute the governed solution path.